I've read and tried the pdf instructions on how to update the firmware multiple times and I have yet to succeed. I've also tried different USB ports and changing the COM ports within device manager. Have you had any issues with the cable simply not getting a response from the panel?
Current firmware version of panel (CP21-345E) is 1.9.5. I'm trying to go to 1.10.1
Running Windows 7 Home Premium 64 Bit. Plenty of PC power.
I can't get to the flashing point of the update.
Process I've went thru multiple times.
Download package from 2gigforum.com
Connect cable and determine Com port (COM12)
Send shortcut to desktop from extracted file location
Amend file to "C:\Users\BURCHELL\Downloads\2GIG V1.10.1 English Firmware Update Tool\2GIG V1.10.1 English Firmware Update Tool\CP_V1.10.1en.exe" -c12
Disconnect all panel power (battery & AC)
Connect Cable to PC, then to panel
Run program (also tried run as administrator)
This is the point I get stuck at. I never receive the "Are you sure you want to flash.......?"
I tried connecting power at this point as well and still continually see no panel.
I did notice my cable (2GIG-UPCBL2) appears to be missing the connector in the inside the #4 pin, if looking at it with the solid flat portion away from your body.
Any thoughts would be much appreciated.