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Thread: Frozen Keypad

  1. #1

    Frozen Keypad

    I only have 1 2gig customer and he called me and told me his keypad is frozen. He also said it is very bright and has to hang a towel over it in order to go to sleep (master bedroom keypad) I am pretty unfamiliar with 2gig and was wondering what to tell him. It is a wireless keypad so I thought about just having him reboot it. any help is appreciated, thanks

  2. #2
    You should start with the power cycle A/C and Battery if your talking about a TS'1 then do panel GC2 and TS1 also, of that corrects it great, also there is a way to lower the brightness on that panel security>menu>toolbox>Brightness and lower it done all the way
    Michael Ferer
    www.buy2gig.com
    "The Source For 2GIG and Alarm.com Plans"
    1-877-661-8941

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