We have a serious problem that so far 2 of our customers have encountered.....and if anyone else has already made a post about this I apologize but I haven't seen it.....Both customers experienced a very similar problem ....the panel announced FIRE and went into alarm.....HOWEVER, NO HISTORY OF THE ALARM ON THE PANEL OR AT ALARM.COM....and after it happened with the first customer I called Alarm.com and 2GIG but got nothing.....then it happened again today with the second customer.....and in both cases the event happens around 5:00 AM....my real concern is that this may be some kind of HACK and it is serious....so I need to know if anyone else has encountered this problem.....it may just be a glitch in the firmware and both of these have version 1.13....but we have many with 1.13 installed.....thanks.