VIVINT Locked out

[sprintguy1]

Hello,
I have a Vivint Go Control panel with Z wave home automation. My contract ended. I find now that I cannot get to the Configuration tab. The installer used his own code and Vivint refuses to unlock it. Can this be unlocked just by changing the Cellular device? I was also told that I cannot get monitoring through anyone else in Florida with this equipment. Any help is appreciated.

[Cheshire8]

Hello,
I have a Vivint Go Control panel with Z wave home automation. My contract ended. I find now that I cannot get to the Configuration tab. The installer used his own code and Vivint refuses to unlock it. Can this be unlocked just by changing the Cellular device? I was also told that I cannot get monitoring through anyone else in Florida with this equipment. Any help is appreciated.

The steps for taking over a vivint system can be found here

[Vivintguyjoe]

You'll probabaly need a new cell unit and then your company can unlock it.

Vivint has offered some people very cheap monitoring if you already have a system. Worth a try to call in and get a $25-$30/mo system.