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Thread: VIVINT Locked out

  1. #1

    VIVINT Locked out

    Hello,
    I have a Vivint Go Control panel with Z wave home automation. My contract ended. I find now that I cannot get to the Configuration tab. The installer used his own code and Vivint refuses to unlock it. Can this be unlocked just by changing the Cellular device? I was also told that I cannot get monitoring through anyone else in Florida with this equipment. Any help is appreciated.

  2. #2
    Quote Originally Posted by sprintguy1 View Post
    Hello,
    I have a Vivint Go Control panel with Z wave home automation. My contract ended. I find now that I cannot get to the Configuration tab. The installer used his own code and Vivint refuses to unlock it. Can this be unlocked just by changing the Cellular device? I was also told that I cannot get monitoring through anyone else in Florida with this equipment. Any help is appreciated.
    The steps for taking over a vivint system can be found here

  3. #3
    You'll probabaly need a new cell unit and then your company can unlock it.

    Vivint has offered some people very cheap monitoring if you already have a system. Worth a try to call in and get a $25-$30/mo system.

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