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Thread: 2gig panel seeing z wave lock, but not showing on mobile alarm.com app

  1. #1

    Exclamation 2gig panel seeing z wave lock, but not showing on mobile alarm.com app

    Hello folks, so I did the verizon cell module, purchased the 18.99 alarm.com plan. All is well with window and door sensors on the app. But the locks are not showing up. I can lock and unlock deadbolt from the panel but its just flat not showing up on the mobile app. Any thoughts appreciated. Thanks

  2. #2
    You should check with your provider to make sure that locks are enabled through your alarm.com plan.

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